Friends of The Village Practice 

Patient Participation Group

 

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Welcome to The Friends of The Village Practice

Every GP Practice in England is required to have a PPG. Here at The Village Practice, we are a small group of enthusiastic patient volunteers who work in partnership with the GP Partners and the Practice staff to improve the patient experience.

We are committed to doing this by talking to patients and finding out what works well for them and to share ideas for improvement with the Practice. Where appropriate, we support the Practice at such events as the annual flu clinics and health awareness events.

Prior to Covid we met monthly at the Practice to exchange views and to receive information.

Although the current Covid situation has curtailed our face to face meetings, we do keep in touch with each other by phone, e-mail or Whatsapp and keep up to date with the local and national situation.

We are looking forward to being able to keep in regular contact with patients via this Facebook Page, the Practice website and future newsletters. There are encouraging developments on the availability of a Covid vaccination, so it is more important than ever that we can continue our work to support the Village Practice and patients.

We need new members and welcome interest from any new or existing patient who would like to join us.

If you want more information about us, you can contact me for an informal chat. My confidential contact details are available via Adrian Machinn, Practice Business Manager at The Village Practice.  Please help us to support you and The Village Practice in its aim for continuous improvement.

Fran Fothergill - Acting Chair

 
 

The group:

  • Ensures real, open communication between patients and the practice
  • Discusses patients’ needs during the development of practice systems
  • Supports the practice to achieve its health promotion targets
  • Reviews and, where appropriate, provides advice and recommendations on the practice patient surveys
  • Ensures the needs and interests of all patient groups are considered, including those with specific conditions, those with a disability, ethnic minorities and migrant workers

To find out more, contact the practice on 01253 955 561

 

Becoming involved delivers practical improvements

Patient participation groups, working with GP practice staff and patients, help to improve the patient experience for all. Examples of some of the improvements made by GP practices in partnership with their PPGs include:

  • Improvements to patient waiting areas
  • Provision of up-to-date information on display and notice boards
  • Better communication between reception staff and patients
  • Improved access through the installation of a new telephone system
  • Longer opening hours
  • Online appointment booking
  • Online prescription ordering service
  • Appointment reminders to reduce the number of non-attendances
  • Improved access and facilities for patients with a disability
  • Improved patient privacy at reception

These are just some examples of the work of practices and PPGs from across our member practices. To find out more, ask at the surgery for further details.

For further information, download the Choose Well leaflet, or visit:

Flyde and Wyre CCG

The NHS Website

 

Other ways to get involved

The Public and Patient Engagement Group

The NHS Fylde and Wyre Clinical Commissioning Group (CCG) – of which our practice is a member – Public and Patient Engagement Group meets monthly and includes representation from disadvantaged groups, the faith and voluntary sector, disability representatives and older people. The group’s views are fed into the CCG’s Quality and Improvement Committee, which reports to the Governing Body, and so is part of the CCG’s official governance process.

 

Affiliate membership scheme

By joining the CCG’s affiliate membership scheme you will have the chance to share your views on the healthcare provided in Fylde and Wyre and act as a health champion in your community. The scheme, which currently has more than 800 members, is open to all Fylde and Wyre residents and individuals registered with a local GP. Patients, carers, the general public and employers of all ages are most welcome.

Once you join as an affiliate you are added to the database and will be invited to complete questionnaires and take part in online polls relating to local healthcare. Occasionally, we may also ask you to join one of our focus groups so that we can gather detailed feedback about a specific issue or topic.

If you are interested in joining our affiliate membership scheme, please complete the registration form available here

 

Listening events and cafes

The CCG organises regular listening events and cafes, giving people the opportunity to share their views and experience of NHS services. These one-to-one, drop-in sessions also seek the views of local people in order to influence commissioning intentions.

Find Out More