Complaints Process

We try and offer a service that meets patient needs and demands, however unfortunately, there are occasions where you may feed the need to complain.

If this is the case, patients are still encouraged to contact the practice to raise complaints and to request a copy of The Village Practice Complaints Procedure.

In light of Lancashire and South Cumbria Integrated Care Board taking from NHS England in regards to receiving complaints we have updated our complaints page at https://www.villagepracticethornton.nhs.uk/policies/comments-complaints/