The Village Practice

Thornton Medical Centre, Church Road, Thornton, FY5 2TZ - Tel: 01253 955 561

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Comments, compliments and complaints

Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.

If you would like to make a complaint, please contact either Vicky Doyle (Practice Manager) as soon as possible, or ask for a complaints form at reception.

All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you have to make.

If you feel you can’t do this, or would prefer not to, then please contact the NHS Fylde and Wyre Clinical Commissioning Group customer care team, who can also provide you with a copy of our complaints procedure, if required.

Customer Care Team
Jubilee House, Lancashire Business Park, Leyland, PR26 6TR

Freephone: 0800 032 2424
Telephone: 01772 777952

Email: MLCSU.customercarelancashire@nhs.net

Confidentiality

You don’t ever need to worry about the service you receive in future being adversely affected because you have made a complaint. We take all comments seriously and only ever use the information to review our services and make improvements, where needed.